Privacy Policy

1 Data Controller Information

Under the UAE Personal Data Protection Law, the designated data controller responsible for your personal information is:

• Entity Name: BASMAT AL BURHAN TECHNICAL SERVICES L.L.C
• Registered Address: 1072 - 1072_Office-7B, Al Muteena, Dubai, UAE
• Contact Mobile: 0541353587
• Official Email: info@basmatalburhantechnical.com
• Website: basmatalburhantechnical.com

2 Information We Collect

We may collect and process the following categories of information when you interact with our technical services:

• Identity & Contact Data: Full name, telephone/mobile number, WhatsApp handle, and email address.
• Premises & Location Details: Building name, villa/apartment number, street address, and GPS coordinates in Dubai required for dispatching field technicians.
• Service Inquiry Specifics: Information regarding the nature of work requested (Air-conditioning, electrical, plumbing, tiling, carpentry, or plaster works), site photos, blueprints, or descriptions of technical faults.
• Transaction & Billing Data: Payment details, invoices, VAT tax identification, and payment confirmation receipts.
• Technical Website Data: IP address, browser type, and operating system collected for security and analytics purposes.

3 Legal Grounds & Purposes of Processing

We process your data strictly on legitimate legal bases:

• Contract Execution: To provide quotes, schedule site visits, dispatch mobile repair teams, and fulfill technical maintenance agreements.
• Customer Service: To communicate regarding job status, confirm appointments, and provide follow-up warranties.
• Legal & Regulatory Compliance: To comply with UAE Federal Tax Authority (FTA) accounting mandates, municipal regulations, and commercial trade license rules.
• Safety & Security: To protect the safety of our technicians, clients, and property sites during maintenance tasks.

4 Data Sharing & Third Parties

We strictly respect client confidentiality. We do not sell, rent, or trade your personal data to commercial third parties or advertisers. We may disclose data only under the following limited conditions:

• To our vetted, in-house technical personnel and site supervisors executing the requested works.
• To government, judicial, or law enforcement bodies in the United Arab Emirates if legally required by valid subpoena or municipal directive.
• To secure technology providers (such as hosting and encrypted communications) under strict data processing agreements.

5 Data Storage & Retention

Your information is stored on secure servers with restricted access. We retain personal information only for as long as necessary to fulfill the technical services requested, service warranties, and satisfy statutory tax and commercial record retention obligations under UAE law (typically 5 years for financial invoices).

6 Your Rights Under UAE Law

Subject to UAE Federal Decree-Law No. 45 of 2021, you possess rights concerning your personal data, including:

• The right to access and obtain a copy of the personal data held about you.
• The right to request rectification of inaccurate or outdated information.
• The right to request erasure of your data where no overriding legal basis for retention exists.
• The right to withdraw consent for direct marketing communications at any time.

7 Contact Our Privacy Team

To exercise any of your rights or if you have questions regarding this Privacy Policy, please contact our administrative office: