Terms of Service

1 Scope of Services

The Company is officially licensed in the Emirate of Dubai to provide technical contracting, repair, installation, and maintenance services across the following designated activities:

• Electrical Fittings & Fixtures Repairing & Maintenance: Wiring, DB distribution boards, lighting, switchboards, load testing, and electrical diagnostics.
• Carpentry & Wood Flooring Works: Door framing, locks, custom cabinetry, parquet fitting, deck restoration, and joinery.
• Floor & Wall Tiling Works: Installation, grouting, leveling, and restoration of ceramic, porcelain, mosaic, and marble surfaces.
• Plumbing & Sanitary Installation: Pipe repair, pressure booster pumps, drainage unblocking, sanitary ware, and water heater servicing.
• Air-Conditioning, Ventilations & Air Filtration Systems Installation & Maintenance: HVAC coil cleaning, gas recharge, thermostat replacements, fan coil units, duct sanitization, and package units.
• Plaster Works: Internal/external plastering, gypsum board partitioning, false ceilings, and surface patching.

2 Quotations, Estimates & Invoicing

• Currency: All estimates, quotes, and official invoices are issued in United Arab Emirates Dirhams (AED).
• Validity: Written price quotations remain valid for fifteen (15) calendar days from issuance unless expressly specified otherwise.
• Value Added Tax (VAT): Pursuant to UAE Federal Decree-Law No. 8 of 2017, all applicable services and materials are subject to standard 5% VAT, which will be itemized on the final tax invoice.
• Unforeseen Concealed Works: In the event that hidden defects (such as concealed internal pipe corrosion, sub-floor structural decay, or hazardous illegal electrical conduits) are uncovered during work, the technician will cease affected works and submit an amended quotation for the client's approval before proceeding.

3 Site Access & Client Responsibilities

• Access Permits: The client is responsible for securing necessary building management, developer (e.g., Emaar, Nakheel, Dubai Holding), or community work permits (NOC) required for technician access and tool transportation to the site.
• Utilities: The client must ensure that electricity and running water are available on-site during execution of services unless the task specifically involves initial power connection works.
• Safety of Personal Valuables: Clients are advised to secure valuable possessions, jewelry, and cash prior to technician arrival on the premises.

4 Warranty & Workmanship Guarantee

We take pride in our workmanship. We provide a limited warranty on labor and installed materials subject to the following terms:

• Workmanship Warranty: Maintenance and repair labor executed by our technicians carries a standard thirty (30) day workmanship warranty from completion date.
• Materials & Spare Parts: Parts and equipment supplied directly by the Company carry standard manufacturer or supplier warranty terms.
• Exclusions: The warranty is void if alterations, repairs, or interventions are made by third parties, or if the fault arises from misuse, electrical grid surges, or external flooding.

5 Cancellations & Rescheduling

Scheduled appointments can be cancelled or rescheduled free of charge with at least three (3) hours prior notice. For late cancellations once our mobile technical crew has already arrived at the site, a nominal callout assessment fee may apply.

6 Limitation of Liability

To the maximum extent permitted by UAE law, BASMAT AL BURHAN TECHNICAL SERVICES L.L.C shall not be liable for any indirect, incidental, or consequential damages resulting from pre-existing structural flaws, force majeure events (such as extreme weather storms or flooding), or utility outages outside our operational control.

7 Governing Law & Jurisdiction

These Terms of Service and any contractual relationship shall be governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the local laws and regulations applicable in the Emirate of Dubai. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Courts of Dubai.

8 Contacting Us

For inquiries regarding contracts, AMC agreements, or clarification of these terms: